Privacy policy

At Diadora Sport, we value your privacy and believe you should understand clearly how your information is collected, used, stored, and protected. This Privacy Policy explains how we handle personal information when you visit or shop through our website.

Website: diadorasport.shop
Business: Physical Retail B2C
Address: 2122 E Vernon Ave, Vernon, CA 90058, USA
Customer Service: service@foundrylighting.shop
Sales Region: Worldwide, excluding Asia and remote areas
Payment Methods: Visa, MasterCard

By using our website or placing an order, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that is necessary to operate our online store, process orders, provide customer service, and improve your shopping experience.

Information You Provide Directly

Depending on how you interact with Diadora Sport, this may include:

Full name
Billing and shipping address
Email address
Telephone number
Order and transaction information
Product preferences and shopping information
Information you provide when contacting Customer Service
Information submitted through forms or other website interactions

Please only provide information that is necessary and accurate for your transaction or request.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and device information
Operating system
Pages viewed and website interactions
Approximate location derived from technical information
Referral source
Date and time of website activity

This information helps us maintain website functionality, security, and performance.

2. How We Collect Information

We may collect information through several methods, including:

When you browse our website
When you place an order
When you provide shipping or billing information
When you contact Customer Service
When you interact with website features
Through cookies and similar technologies
Through service providers that help us operate the website and fulfill orders

We do not require you to provide unnecessary personal information simply to browse our website.

3. How We Use Your Information

We use collected information for legitimate business and customer-service purposes, including:

Order Fulfillment

We use your information to:

Process and confirm orders
Process payments
Prepare and ship products
Provide delivery updates
Handle returns, exchanges, and refunds
Respond to questions about your orders

Customer Service

We may use your contact information to respond to inquiries, resolve problems, and provide assistance related to your purchases.

Website Operations

Technical information may be used to:

Maintain website functionality
Improve website performance
Detect errors
Prevent fraud and unauthorized activity
Protect our website and customers

Improving the Shopping Experience

We may analyze general website usage and purchasing patterns to understand customer needs and improve our products, services, navigation, and content.

Legal and Compliance Purposes

We may use or retain information when reasonably necessary to:

Comply with applicable laws
Respond to lawful requests
Protect our legal rights
Detect or prevent fraud
Resolve disputes
Enforce our policies

4. When We Share Information

We respect your personal information and do not sell your personal information simply for the purpose of selling it to third parties.

However, information may be shared with trusted service providers when necessary to operate our business.

These may include:

Payment processors
Shipping and delivery providers
Website and hosting providers
E-commerce technology providers
Customer service providers
Fraud prevention and security providers
Professional advisors when reasonably necessary
Government authorities when legally required

Service providers are generally given only the information reasonably necessary to perform the services they provide.

We do not authorize service providers to use your personal information for unrelated purposes beyond the services they perform for us, subject to their applicable privacy obligations.

5. Payment Security

Payments made through Diadora Sport may involve Visa and MasterCard.

We use appropriate payment-processing services to facilitate transactions. Payment information is handled through payment-processing infrastructure designed to protect transaction information.

Where applicable, sensitive payment information is processed by the relevant payment provider rather than being unnecessarily stored directly by our website.

For your security, Diadora Sport does not ask customers to send complete card numbers, security codes, passwords, or other sensitive payment credentials by email.

If you receive a suspicious request for payment information claiming to come from us, please contact Customer Service before responding.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide a smoother and more useful shopping experience.

Cookies may help us:

Keep products and shopping sessions functioning properly
Remember certain preferences
Understand website traffic and usage
Improve website performance
Maintain website security
Support relevant website functionality

Some cookies may be provided by third-party services used to operate or improve our website.

You can generally manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including shopping-cart or checkout features.

7. Data Storage and Protection

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Security measures may include access controls, secure technologies, monitoring, and appropriate data-handling procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security of information transmitted through the internet.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, complying with legal requirements, and protecting our legitimate business interests.

8. International Data Transfers

Diadora Sport serves customers internationally, excluding Asia and remote areas. Depending on where you live and where our service providers operate, your information may be processed or stored in countries other than your country of residence.

Where applicable, we take reasonable steps to ensure that international transfers of personal information are handled in accordance with applicable privacy and data-protection requirements.

By using our website and providing information, you understand that your information may be processed in locations necessary to provide our services.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These rights may include:

Requesting access to personal information we hold about you
Requesting correction of inaccurate information
Requesting deletion of certain personal information
Requesting restriction of certain processing
Objecting to certain uses of personal information
Requesting a copy of certain information in a portable format
Withdrawing consent where processing is based on consent
Choosing not to receive certain marketing communications

Some rights are subject to legal limitations and exceptions.

To make a privacy-related request, contact us at:

service@foundrylighting.shop

We may need to verify your identity before completing certain requests. This is intended to protect your information from unauthorized access.

10. Marketing Communications

If we offer promotional communications, you may have the option to unsubscribe from marketing emails.

You can usually unsubscribe by following the instructions included in the relevant communication.

Even if you opt out of promotional communications, we may still contact you when necessary to provide transactional or service-related information, such as order confirmations, shipping updates, returns, refunds, or important account communications.

11. Children's Privacy

Our website is intended for general consumers and is not designed to knowingly collect personal information directly from children.

We do not knowingly request or intentionally collect personal information from children in circumstances where applicable law requires parental consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at service@foundrylighting.shop so that we can review the situation and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links, integrations, or services provided by third parties.

When you visit a third-party website or use a third-party service, that provider may collect and process information according to its own privacy policy.

We encourage you to review the privacy policies of third-party services before providing personal information through them.

13. Data Retention

We retain personal information for as long as reasonably necessary to provide our services and fulfill the purposes described in this policy.

Retention periods may depend on:

The nature of the information
The purpose for which it was collected
The length of our customer relationship
Legal and accounting requirements
Fraud prevention and security needs
Dispute resolution requirements

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or privacy standards.

When we make changes, we will update the “Last Updated” date at the beginning of this policy.

We encourage you to review this page periodically so you remain informed about how we handle personal information.

Your continued use of the website after an updated policy becomes effective means that you acknowledge the updated policy, to the extent permitted by applicable law.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us.