Shipping policy

At Diadora Sport, we want your sportswear and active essentials to reach you safely and smoothly. Whether you are refreshing your training wardrobe or preparing for your next game, we keep our shipping options simple, transparent, and easy to track.

Website: diadorasport.shop
Business: Physical Retail B2C
Address: 2122 E Vernon Ave, Vernon, CA 90058, USA
Customer Service: service@foundrylighting.shop
Sales Region: Worldwide, excluding Asia and remote areas

1. Order Processing

All orders are normally processed within 4–7 days.

Processing time is the period required to confirm, prepare, inspect, and package your order before it is handed to the shipping carrier.

Once your order has been shipped, the applicable delivery timeframe begins.

Processing: 4–7 days
Standard DHL/FedEx: 7–14 days after shipment
Free EMS: 12–24 days after shipment

During periods of high order volume, promotions, holidays, or unexpected operational disruptions, processing may take longer than usual.

2. Shipping Options

We currently offer two main shipping options so you can choose between faster standard delivery or free shipping on qualifying orders.

DHL / FedEx Standard Shipping

Estimated delivery: 7–14 days
Shipping fee: $12.95

DHL or FedEx Standard Shipping is designed for customers who prefer a faster delivery option.

After your order has been processed and shipped, you will receive available tracking information so you can follow the shipment's progress.

EMS Free Shipping

Estimated delivery: 12–24 days
Shipping fee: Free on orders of $50 or more

EMS provides a convenient free-shipping option for qualifying orders.

For orders that meet the $50 free-shipping threshold, EMS shipping is provided at no additional shipping charge.

Quick Shipping Summary

DHL / FedEx: 7–14 days · $12.95
EMS: 12–24 days · Free on orders $50+
Order Processing: 4–7 days

3. Shipping Costs & Free Shipping

Shipping fees are determined by the shipping method selected at checkout.

Shipping Method	Estimated Delivery	Shipping Fee
DHL / FedEx Standard	7–14 days	$12.95
EMS	12–24 days	Free on orders $50+

The $50 free-shipping threshold applies to eligible orders using the EMS shipping option.

If your order does not qualify for free EMS shipping, the available shipping cost will be displayed during checkout before you complete your purchase.

4. Delivery Areas

Diadora Sport serves customers in the global market except Asia and remote areas.

Some destinations may have limited carrier availability or additional delivery restrictions.

If a destination cannot be served by the available shipping carriers, we may need to contact you regarding alternative arrangements or cancel the affected order and provide an appropriate refund.

Please make sure your shipping address is complete and accurate, including:

Full recipient name
Street address
City
State or province, where applicable
Postal or ZIP code
Country
Phone number when required by the carrier

An incorrect or incomplete address may cause delivery delays or additional shipping arrangements.

5. Tracking Your Order

Once your order has been processed and shipped, tracking information may be provided through the applicable shipping carrier.

You can use the tracking number to check information such as:

Shipment status
Carrier updates
Transit progress
Estimated delivery information
Delivery confirmation

Tracking updates may take some time to appear after the carrier first receives the package.

If your tracking information does not update for an extended period, please contact us at service@foundrylighting.shop with your order number.

6. Delivery Timeframes

The delivery estimates listed in this policy refer to the estimated shipping time after your order has been processed.

For example:

Order Processing: 4–7 days
+ DHL/FedEx Transit: 7–14 days

Order Processing: 4–7 days
+ EMS Transit: 12–24 days

Actual delivery times may vary depending on the destination and carrier conditions.

Possible causes of delays include:

Customs processing
Severe weather
Carrier disruptions
Public holidays
High shipping volumes
Incorrect or incomplete addresses
Local delivery restrictions
Other circumstances outside our reasonable control

We will make reasonable efforts to help you track and resolve delivery issues when they occur.

7. Packaging & Product Protection

Our products are prepared and packaged with reasonable care before shipment.

Because Diadora Sport primarily offers sportswear, clothing, shoes, and accessories, most products do not require specialized fragile-item packaging.

We nevertheless take reasonable steps to ensure products are appropriately packed for normal transportation and arrive in suitable condition.

If your package appears visibly damaged when delivered, please inspect the contents promptly and contact us if the product itself has been damaged.

8. Important Information When Receiving Your Order

When your package arrives, we recommend checking:

The shipping package for visible damage.
The product quantity.
The product style or model.
The size and color, where applicable.
The overall condition of the products.

If something appears incorrect or damaged, please contact service@foundrylighting.shop as soon as possible.

For obvious product defects or shipping-related damage, photographs of the product and packaging can help us review the situation more efficiently.

9. Customs, Duties & Taxes

Because Diadora Sport serves customers internationally, some shipments may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country or local authorities.

These charges are not included in the standard shipping fees listed above unless explicitly stated at checkout.

Any applicable customs duties, import taxes, local fees, or related charges are the responsibility of the buyer.

Customs procedures and charges vary by country, and we cannot guarantee the amount or timing of any customs assessment.

We recommend checking your local customs or tax authority if you are unsure about potential import charges before placing an international order.

10. Address Changes

Please carefully review your shipping information before completing your order.

If you discover that your address is incorrect after placing an order, contact us as soon as possible at:

service@foundrylighting.shop

Once an order has entered processing or has already been shipped, we may not be able to change the delivery address.

Any additional costs resulting from an address correction, re-routing request, or failed delivery may be the customer's responsibility where applicable.

11. Delayed or Missing Shipments

If your order has exceeded the estimated delivery period, please contact Customer Service with your order number and tracking information.

We will review the available carrier information and help determine the next appropriate step.

For international shipments, customs processing can sometimes extend delivery beyond the original estimate.

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, building management, neighbors, or the carrier's local delivery service before contacting us.

12. Shipping & Return Connection

Shipping times are separate from our return period.

Eligible products may generally be returned within 30 days of receipt, subject to our Return and Refund Policy.

If you receive an incorrect, damaged, or defective product, please contact us promptly rather than sending it back without instructions.

For return and refund details, please contact:

service@foundrylighting.shop

13. Shipping Summary

ORDER PROCESSING: 4–7 days
DHL / FEDEX: 7–14 days · $12.95
EMS: 12–24 days · Free on orders $50+
SALES REGION: Worldwide, excluding Asia and remote areas
TRACKING: Available after shipment when provided by the carrier
CUSTOMS & IMPORT CHARGES: Buyer is responsible for applicable duties and taxes