Terms of service

Welcome to Diadora Sport. These Terms of Service are designed to make your shopping experience clear, secure, and reliable. By accessing our website or placing an order, you agree to these Terms.

We sell physical sportswear and related products, with a focus on active lifestyles, comfort, performance, and everyday style. We encourage you to review product details, sizing information, and order information carefully before completing your purchase.

1. Overview

These Terms of Service (“Terms”) govern your use of:

Diadora Sport
Website: diadorasport.shop
Address: 2122 E Vernon Ave, Vernon, CA 90058, USA
Customer Service: service@foundrylighting.shop

Our website operates as a physical retail B2C store.

We serve customers worldwide, excluding Asia and remote areas.

By visiting our website, using its features, or purchasing products from us, you agree to comply with these Terms and all applicable laws.

If you do not agree with these Terms, please do not use the website or place an order.

2. Definitions

For these Terms:

  • “We,” “us,” “our,” or “Diadora Sport” means the business operating this website.

  • “You,” “your,” or “customer” means any person accessing the website or purchasing products.

  • “Website” means diadorasport.shop and its related pages, features, and services.

  • “Products” means physical goods offered for purchase through the website.

  • “Order” means a purchase request submitted by you through the website.

  • “Business Day” means a day generally used for normal business operations, excluding applicable weekends and holidays.

3. Accounts

Certain website functions may allow or require you to provide personal information or create an account.

You are responsible for:

  • Providing accurate information.

  • Keeping your account information current.

  • Protecting your login credentials.

  • Maintaining the confidentiality of your account.

  • Not allowing unauthorized individuals to use your account.

If you believe your account has been accessed without authorization, please contact us promptly at service@foundrylighting.shop.

We reserve the right to restrict, suspend, or terminate an account when reasonably necessary to protect our customers, website, or business.

4. Products and Product Information

We make reasonable efforts to present product descriptions, images, sizing information, colors, specifications, and availability accurately.

However, slight differences may occur due to:

  • Screen and device settings

  • Lighting conditions in product photography

  • Manufacturing variations

  • Normal differences between product batches

For sportswear, shoes, and apparel, please review the available size and product information before ordering. If you are unsure about sizing, contacting Customer Service before purchase can help reduce unnecessary returns.

Product availability may change without notice.

5. Orders and Contract Formation

When you submit an order, you are making a request to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted in every circumstance. We may need to review the order before fulfillment.

We may cancel or decline an order when reasonably necessary, including situations involving:

  • Incorrect product or pricing information

  • Product unavailability

  • Payment authorization failure

  • Suspected fraud or unauthorized activity

  • Incorrect shipping information

  • Orders that violate these Terms

  • Delivery restrictions affecting the destination

If we cancel an order after payment has been successfully collected, we will arrange an appropriate refund to the original payment method, subject to applicable payment-processing procedures.

6. Prices and Payment

Product prices are displayed on the website and may change from time to time.

We currently support:

  • Visa

  • MasterCard

Payment must be successfully authorized before an order can be processed for shipment.

You agree that the payment and billing information you provide is accurate and that you are authorized to use the selected payment method.

We use payment-processing services designed to protect transaction information. For your security, please do not send complete card numbers, security codes, or other sensitive payment credentials to us by email.

7. Order Processing

Orders are generally processed within 4–7 days.

Processing time refers to the time required to prepare an order before it is handed to the shipping carrier. It is separate from the estimated shipping time.

Unexpected circumstances, including inventory issues, carrier disruptions, customs procedures, severe weather, or other events outside our reasonable control, may affect delivery timing.

8. Shipping and Delivery

We offer the following shipping options:

Shipping Method Estimated Delivery Shipping Fee
DHL / FedEx Standard 7–14 days $12.95
EMS 12–24 days Free
Free Shipping Threshold — Orders of $50 or more

Delivery estimates begin after the order has been processed and shipped.

We currently serve the global market except Asia and remote areas.

Customers are responsible for providing a complete and accurate shipping address. If an order cannot be delivered because incorrect or incomplete information was provided, additional arrangements or costs may apply.

International shipments may also be subject to customs procedures, duties, taxes, or other destination-country requirements where applicable.

9. Returns and Refunds

We want you to feel comfortable with your purchase.

Return Period

Eligible products may be returned within 30 days of receipt.

Items should generally be unused, in appropriate original condition, and accompanied by original packaging, tags, and included materials where applicable.

Return Processing

After we receive your returned item, we will review and process the return or exchange within 4–7 days.

Refund Timing

Approved refunds are issued to the original payment method.

Please allow approximately 2–3 weeks to receive the refund. The exact timing depends on your card issuer or financial institution.

Return Shipping

For standard returns, such as a change of mind, personal preference, or incorrect size selection, return shipping may be the customer's responsibility unless Customer Service confirms otherwise.

If an item arrives defective, damaged, incorrect, or materially different from what was ordered, please contact us before returning it so we can provide the appropriate instructions.

10. Exchanges

If you need another eligible size or replacement product, please contact service@foundrylighting.shop within 30 days of receiving your order.

Exchange requests are subject to product availability.

Once the returned item reaches us, exchanges are generally processed within 4–7 days.

For apparel and sportswear, we recommend checking the size information before ordering. A sizing issue is usually much easier to resolve when you contact us promptly after delivery.

11. Product Quality and Limited Guarantees

Our products are supplied with reasonable expectations of quality and conformity with their descriptions.

Because Diadora Sport's primary categories include sportswear, clothing, shoes, and accessories, the following quality guidance applies.

Apparel, Sportswear, Shoes, and Accessories

These products do not carry a long-term warranty unless a specific product page or written offer states otherwise.

However, if you notice an obvious manufacturing defect, please contact us within 48 hours of delivery.

Please provide:

  • Order number

  • Product name

  • Description of the issue

  • Clear photographs showing the problem

We will review the information and determine an appropriate solution.

Manufacturing Defects vs. Customer Damage

We distinguish between genuine manufacturing or delivery problems and damage caused after delivery through misuse, improper care, normal wear, accidents, unauthorized alterations, or other customer-related causes.

Our goal is not to make the process difficult. If you believe something is wrong with your product, please contact us and allow our team to review the situation.

12. Intellectual Property

Unless otherwise stated, all content appearing on the website is owned by or licensed to Diadora Sport or its applicable rights holders.

This includes, but is not limited to:

  • Website design

  • Text and written content

  • Product presentation

  • Graphics

  • Images

  • Logos

  • Trademarks

  • Brand elements

  • Page layouts

  • Icons

  • Software and website features

You may use the website and its content for personal, non-commercial shopping purposes.

Without prior written authorization, you may not copy, reproduce, distribute, modify, publish, commercially exploit, or otherwise use our protected content, trademarks, designs, or branding.

13. User-Generated Content

If the website allows you to submit reviews, comments, photographs, testimonials, or other user-generated content, you remain responsible for the content you submit.

By submitting content to us, you grant Diadora Sport a worldwide, royalty-free, non-exclusive license to use, reproduce, display, adapt, publish, distribute, and otherwise use that content in connection with our business, website, products, marketing, and promotional activities.

You represent that:

  • You own or have the necessary rights to submit the content.

  • The content does not infringe another person's intellectual property or privacy rights.

  • The content is not unlawful, fraudulent, abusive, or misleading.

  • You have appropriate permission for identifiable individuals appearing in submitted materials where required.

We may remove user-generated content that violates these Terms or applicable law.

14. Prohibited Activities

You agree not to use the website to:

  • Violate any applicable law or regulation.

  • Impersonate another person or provide a false identity.

  • Create fraudulent or misleading orders.

  • Use stolen or unauthorized payment information.

  • Infringe intellectual property or other legal rights.

  • Upload or transmit viruses, malware, malicious code, or harmful software.

  • Interfere with website operation, security, servers, or networks.

  • Attempt unauthorized access to accounts, systems, or data.

  • Scrape, copy, harvest, or systematically extract website content without authorization.

  • Resell products or website access without our authorization.

  • Abuse promotions, discounts, returns, refunds, or other offers.

  • Submit fraudulent reviews or misleading user-generated content.

  • Use the website for unlawful commercial activity.

We may restrict or terminate access when reasonably necessary to protect the website, customers, or business.

15. Disclaimers and Responsibility

We work to keep our website, product information, prices, and availability accurate and up to date.

However, the website and its content may occasionally contain errors, temporary interruptions, outdated information, or technical issues.

To the extent permitted by applicable law, we do not guarantee that:

  • The website will always operate without interruption.

  • Every product will remain continuously available.

  • All website content will always be completely error-free.

  • Delivery estimates will never change.

  • The website will be completely free from technical or security issues.

Nothing in these Terms is intended to remove or limit any consumer rights or legal protections that cannot lawfully be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Diadora Sport will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or purchase of products where such limitation is legally permitted.

This does not exclude or limit liability where applicable law does not permit such exclusion or limitation, including rights or protections that cannot legally be waived.

Our responsibility regarding a product, order, return, or refund will be handled in accordance with these Terms and applicable law.

17. Events Beyond Our Reasonable Control

We will make reasonable efforts to fulfill our obligations, but certain circumstances may be outside our reasonable control.

These may include:

  • Natural disasters

  • Severe weather

  • Carrier disruptions

  • Customs delays

  • Government restrictions

  • Internet or infrastructure failures

  • Labor disruptions

  • Public emergencies

  • Other events that could not reasonably be prevented or anticipated

When such events affect an order, we will make reasonable efforts to provide appropriate updates or solutions.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, services, website features, or legal requirements.

When we make material changes, we will update the “Last Updated” date at the beginning of this page.

Your continued use of the website after updated Terms become effective means that you accept the revised Terms, to the extent permitted by applicable law.

If you do not agree with a material change, you should stop using the website.

19. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, the affected provision will be removed to the minimum extent necessary, while the remaining provisions will continue in effect.

20. Governing Law and Disputes

These Terms are governed by the laws applicable in the State of California, USA, without regard to conflict-of-law principles, to the extent permitted by applicable law.

Because our business address is located in Vernon, California, disputes relating to these Terms or our services will be subject to the applicable courts and legal procedures in California, unless applicable consumer-protection law requires otherwise.

Nothing in this section is intended to prevent a consumer from exercising mandatory rights available under the laws of their place of residence.

Before beginning formal proceedings, we encourage you to contact us first so that we can try to resolve the matter directly.

Customer Service: service@foundrylighting.shop

21. Contact Us

If you have questions about these Terms, your order, shipping, returns, exchanges, or product quality, please contact us.

Diadora Sport
2122 E Vernon Ave
Vernon, CA 90058, USA
Email: service@foundrylighting.shop
Website: diadorasport.shop

We appreciate your trust and aim to make every part of your shopping experience—from product selection to delivery and after-sales support—as clear and straightforward as possible.