Refund policy

At Diadora Sport, we want every purchase to feel simple, confident, and worthwhile. If your order is not the right fit or does not meet your expectations, our return and exchange process is designed to be clear and straightforward.

Effective Website: Diadora Sport
Domain: diadorasport.shop
Customer Service: service@foundrylighting.shop
Sales Region: Worldwide, excluding Asia and remote areas
Payment Methods: Visa, MasterCard

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To help us process your return smoothly, please ensure that:

The item is unused and in its original condition.
Clothing, sportswear, shoes, accessories, and other products are returned with their original packaging, tags, and included materials whenever applicable.
The product has not been washed, worn, altered, damaged, or used improperly.
You provide your order information and reason for the return when contacting Customer Service.

Before You Return

For clothing and sportswear, please check the size guide before ordering. If the size or fit is not suitable, contact us promptly so we can help you with the available return or exchange options.

For shoes and other products, please inspect the item carefully before use. If your order arrives damaged or appears to have a manufacturing issue, contact Customer Service before using the product.

2. How to Request a Return

Step 1 — Contact Customer Service

Email service@foundrylighting.shop within 30 days of receiving your order.

Please include:

Order number
Product name
Reason for return or exchange
Photos, if the item is damaged, defective, or incorrect

Step 2 — Receive Return Instructions

Our Customer Service team will review your request and provide the appropriate return instructions.

Please do not send an item back before receiving return instructions from our team.

Step 3 — Send the Product Back

Pack the product securely and follow the return instructions provided by Customer Service.

We recommend keeping your shipping receipt and tracking information until your return has been completed.

Step 4 — Return Processing

After we receive your returned product, our team will inspect it and process the return or exchange within 4–7 days.

3. Refunds

Once your return has been approved and processed, the refund will be issued to the original payment method used for the purchase.

We accept:

Visa
MasterCard

Refund Timing

Please allow approximately 2–3 weeks to receive your refund after the return has been processed.

The exact time required for the funds to appear in your account depends on your card issuer or financial institution.

Important: The 2–3 week timeframe refers to the expected period for the refund to reach your account after processing. Your bank or card issuer may require additional processing time.

4. Exchanges

If you need a different size or eligible replacement item, please contact service@foundrylighting.shop within 30 days of receiving your order.

Exchange requests are subject to product availability.

Once the returned item is received, exchanges are generally processed within 4–7 days.

If the requested replacement is unavailable, Customer Service will provide the appropriate alternative solution.

5. Return Shipping Costs

For standard returns due to reasons such as a change of mind, incorrect size selection, or personal preference, return shipping costs may be the customer's responsibility unless otherwise confirmed by Customer Service.

If you receive an item that is:

Incorrect
Damaged during delivery
Defective
Significantly different from the product ordered

please contact us before returning the item. We will review the situation and provide appropriate return instructions.

6. Shipping & Order Processing

Orders are normally processed within 4–7 days before shipment.

Available shipping options include:

Shipping Method	Estimated Delivery	Shipping Cost
DHL / FedEx Standard	7–14 days	$12.95
EMS	12–24 days	Free
Free Shipping Threshold	—	Orders over $50

Delivery times are estimates and may vary depending on destination, customs processing, carrier conditions, weather, or other circumstances outside our control.

7. Items That May Not Qualify for Return

A return may be refused or adjusted when an item:

Is returned after the 30-day return period.
Has been worn, washed, altered, or used improperly.
Is damaged after delivery due to customer use.
Is missing original tags, packaging, or included components where applicable.
Cannot be reasonably resold because of its condition.

If you are unsure whether your item qualifies, please contact us before sending it back. We would rather help you confirm the correct process than have you return an item unnecessarily.

8. Damaged, Defective, or Incorrect Orders

If your package arrives damaged, defective, or contains the wrong product, please contact service@foundrylighting.shop as soon as possible.

Include your:

Order number
Product name
Description of the issue
Clear photos of the product and packaging, when applicable

Our Customer Service team will review the information and guide you through the appropriate return, replacement, or refund process.

9. Return Processing Summary

RETURN WINDOW: Within 30 days of receiving your order
RETURN / EXCHANGE PROCESSING: 4–7 days after we receive the returned item
REFUND TIME: Approximately 2–3 weeks after processing
STANDARD SHIPPING: DHL/FedEx, 7–14 days, $12.95
FREE SHIPPING: EMS, 12–24 days, on orders over $50
PAYMENT METHODS: Visa and MasterCard
SALES REGION: Worldwide, excluding Asia and remote areas